Seminars

Free lunchtime talks from 1.00 – 1.45 on Sunday, Monday and Tuesday.

Light lunch provided from 12.45 for 1.00pm start

Grab a complimentary light lunch and hear from our panel of retailers and industry specialists on a range of business topics. This is an opportunity to hear about emerging trends, the latest in the online/offline debate and how creating great customer experiences makes for destination shopping. 

Location: Seminar Room at the rear of the Jewellery hall.

The Seeds of Success: Great Customer Experiences at Arboretum, Leighlinbridge, Carlow

Sunday 20th January 1.00-.1.45 (lunch at 12.45)

 

Barry Doyle of The Arboretum Leighlinbridge is in conversation with James Burke about how the Arboretum has grown and thrived by creating great customer experiences.  With lots to do (and great advice about plants!) this family business has grown from being a top garden centre to being a shopping and event destination for all the family all year round. 

 

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Barry Doyle of The Arboretum Leighlinbridge

A Marriage Made in Heaven:  On-line Technology and the Bricks-and-Mortar Store 

Monday 21st January 1.00-.1.45 (lunch at 12.45) and repeated Tuesday 22nd January 1.00-1.45 (lunch at 12.45)

On-line retailing versus bricks-and-mortar retailing are often talked about as ‘either/or’. Not so, says our panel.  Oonagh McCutcheon, Customer Operations Manager of IE Domain Registry (where you register .ie website names), is passionate about customer service and how going digital can enhance your business – wherever you are trading. Oonagh will take us through some of latest trends and also provide information on the cost of doing digital. Digital expert, Jeff Sheridan of Matrix agency -who works with retailers such as Avoca, Newbridge Silverware and Butler’s Chocolates, shows how digital works with more traditional marketing. Jade O Connor is VP of Product and Marketing, FCR Media. She has helped shape and support the digital transformation of Irish businesses for over 15 years, by building and implementing programmes for companies such as Dublin Airport, TV3 and Guinness through to small companies and sole traders. We will be joined by retailers who will provide tips on how they work in the digital age while operating on the ground. Jennifer Slattery, textile designer, who retails her expanding range of household and clothing textiles from her Stoneybatter studio and online, joins the panel to talk her experience of using marketing techniques to reach a growing audience.

The session is moderated by James Burke, of James Burke and Associated, Retail Consultants.

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Jeff Sheridan MD Matrix Digital Agency

Oonagh Mc Cutcheon Operations Managers IE Domain Registry

Jennifer Slattery Textile Designer

Jade O'Connor FCR Media

Our panel of experts talk about how the marriage can work well – with good communication!